FAQ
Quick answers about COD, delivery, and tracking across Bangladesh.
Do you offer cash on delivery?
Yes — pay when the order arrives across Bangladesh. We do not add a COD fee.
How much is delivery?
Dhaka District Tk 80 and outside Dhaka District Tk 130. Below 1 kg, no extra delivery charge for weight. From 1 kg, Tk 20 per kg.. The exact charge is shown before you place the order.
How long does delivery take?
Usually 1–2 days inside Dhaka after we send it; 2–3 days elsewhere. Remote areas may take longer.
Will you call me after I order?
No. We confirm COD orders by SMS, not a phone call. Keep the number you enter at checkout able to receive texts.
How much cash should I prepare?
Prepare the amount due shown on your tracking page (order total minus any advance). Exact cash is preferred.
How do I track my order?
Use the tracking link from your confirmation page, or open Track Order in the header and look up with your order number plus checkout phone.
Can I cancel an order?
Yes — on your tracking link (from the confirmation SMS), you can cancel yourself before we hand the parcel to the courier. After that, message us on WhatsApp.
What does Cozy Vibe BD sell?
Little lights, desk finds, and cozy lifestyle products for everyday spaces — ordered online and paid with cash on delivery.