When a return may be accepted
- The product is marked as return-eligible on its product page.
- You contact us within 7 calendar days after delivery.
- The item is unused and includes its original packaging, labels, accessories, and supplied parts.
- The item arrived damaged, incorrect, incomplete, or materially different from its description.
Product-specific return notes shown before purchase take priority over this general policy.
When a return may not be accepted
- The product page clearly marked the item as not return-eligible.
- The request is made after the applicable return window.
- The item was used, altered, damaged after delivery, or returned with missing packaging or parts.
- The issue is normal variation or a feature that was clearly disclosed before purchase.
How to request help
- Open your order tracking link or contact support.
- Provide the order number and explain the problem.
- Attach clear photos or video when the item is damaged, incorrect, incomplete, or not as described.
- Wait for confirmation and return instructions before sending anything back.
Inspection and resolution
Returned products are inspected against the request. Depending on eligibility and the issue, we may arrange a replacement, approve a refund, or agree another reasonable resolution. Any return delivery arrangements or costs will be explained before the return is confirmed.
Order cancellation
Before courier handoff, use the cancellation option in your private tracking link. After handoff, contact support as soon as possible; cancellation may no longer be available once delivery is in progress.
Need assistance?
Contact us through the support page with your order number.